Privacy Policy

Last updated: 19 September 2026

Identity and Role of the Data Controller

redtapetry acts as the data controller for the personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our courses on live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation and professional management of television and streaming productions. Our registered office is at Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG and you may contact us using [email protected] or 01494 671234.

Scope of This Notice

This privacy policy applies to all visitors to our website, individuals who enquire about or enrol in our courses, and anyone who interacts with us through the contact form or other means. It covers data collected from users located in the United Kingdom and explains how we handle that information under UK GDPR and the Data Protection Act 2018.

Categories of Personal Data and Sources

We collect identification details such as name and title, contact information including email address and telephone number, professional details such as job title and organisation, course enrolment information, payment records where applicable, and technical data from your device such as IP address and browser type. Most information is obtained directly from you when you complete forms or communicate with us. Some technical data is collected automatically through cookies and similar technologies.

Purposes of Processing and Legal Bases

We process your data to respond to enquiries and provide course information on the basis of legitimate interest and contract performance. Enrolment and delivery of training uses contract as the legal basis. Payment processing relies on contract and legal obligations. Marketing communications are sent only with your consent. Website analytics and improvement are based on legitimate interest. Each purpose is explained clearly at the point of collection.

Whether Providing Data Is Required

Supplying certain personal data is necessary to process course bookings or answer queries. If you do not provide the required information we may be unable to deliver the service or respond effectively. You are not obliged to provide data for marketing purposes and can decline without affecting other interactions.

Cookies and Similar Technologies

We use cookies to remember preferences, enable essential site functions and gather anonymous usage statistics. A separate cookie policy explains the types of cookies used and how to manage them. Please refer to that document for full details on cookie categories and your choices.

Processors, Recipients and Disclosures

We share data with service providers such as payment processors, email delivery platforms, hosting providers and course management systems. These processors act only on our instructions and under appropriate contracts. We may also disclose information when required by law or to protect our legal rights. No sale of personal data occurs.

International Transfers

Some processors may be located outside the United Kingdom. Where transfers occur we rely on UK adequacy regulations or appropriate safeguards such as standard contractual clauses approved by the Information Commissioner’s Office to ensure your data receives an adequate level of protection.

Retention Periods

Enrolment records are kept for six years after course completion to meet accounting and legal requirements. Enquiry data is retained for up to two years unless you become a customer. Marketing consent records are held until you withdraw consent. Technical logs are deleted after twelve months. Criteria for retention include legal obligations, legitimate business needs and your rights.

Security and Data Minimisation

We apply technical and organisational measures including encryption, access controls and regular reviews to protect personal data. We collect only the data necessary for the stated purposes and train staff accordingly. No security measure is absolute and we encourage users to use strong passwords and report any concerns promptly.

Your Data Subject Rights

You have the right to access your personal data, request rectification or erasure, restrict or object to processing, and receive a portable copy of your data. To exercise these rights please contact us at [email protected] or 01494 671234. We will respond within one month and may request identification to verify your request.

Right to Withdraw Consent and Object to Marketing

Where processing is based on consent you may withdraw it at any time by contacting us or using the unsubscribe link in emails. You can object to direct marketing at any point and we will cease such processing without undue delay. Profiling for marketing purposes is not conducted without explicit consent.

Right to Complain

If you are dissatisfied with how we handle your data you may lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or by post. We encourage you to contact us first so we can address your concerns directly.

Children and Age Restrictions

Our courses are intended for individuals aged eighteen and over. We do not knowingly collect personal data from anyone under eighteen. If we become aware that data has been collected from a child we will delete it promptly.

Automated Decision-Making and Profiling

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals. Any automated processing is limited to basic analytics that do not affect your rights or opportunities.

Policy Changes

We may update this policy to reflect changes in law or our practices. The current version is dated 19 September 2026 and replaces all previous versions. Continued use of the website after an update constitutes acceptance of the revised policy.